Hexatac logo

Worldwide Shipping signed for. Lifetime warranty.

Here are some frequently asked questions. There's a good chance that your answer is in this list.

If you still can't find your answer, a contact form is available at the bottom of the page.

Ordering & Shipping

How do I fill in my address for delivery to a Military Postal Sector?

For delivery to a military postal sector (00100 navy, 00200 non-marine), fill in the delivery field as follows: 

First name: Lieutenant
Name: Dubois
Address: SPXXXX
Town : HUB ARMEES
Postcode: 00200
Country : Postal sector

These shipments are free of charge . For shipments delivered to SP, tax exemption is available. You will need to send us your CPM with your order number. after have placed the order requesting tax exemption (link to the contact form at the bottom of the page)

I'need a quote

To obtain a quote, please contact us using the form at the bottom of the page and include the following information:

- Last name + First name (or company name)
- Full postal address
- Contact telephone number
- Delivery address (if different from billing address)

My order has still not been dispatched

Orders are dispatched within 1 to 3 working days (depending on the workload of our services) for items in stock.

Some items are available to order and the general lead times are indicated on the product sheet when you place your order.

If your order contains items in stock and others available on order, your order will be dispatched in two parts: the first containing all the items in stock at the time of ordering, and the second once the rest of the items have been received.

I have not received a tracking number.

Unless there is a technical problem, you should receive an e-mail from our site giving the tracking number for your parcel when it is dispatched.

If you have not received a follow-up e-mail, please check your junk mail on the e-mail address used for the order.

If you do not find an e-mail in your junk folder, please check the contents of your order. You may have ordered items that are available to order ("in stock") and your order will be dispatched as soon as we receive the contents of your order.

How can I use my loyalty points?

To redeem your loyalty points, you must be logged in when you are on the shopping basket page of your order. A notification message will appear telling you how many points you have and asking you to redeem those points. Click on the button to redeem and a promo code will be created.

Loyalty points are credited once the order has been delivered in full .

If you did not receive the points for an order, you were perhaps not connected at the time of this order. Contact us using the contact form at the bottom of the page, and we'll link your order to your account so you can recover your loyalty points.

Guarantee

Guarantee for Hexatac brand products

Nylon equipment
All our nylon products (HMCR, HPC, HMB, MSAP, etc) are made from materials imported directly from the US, assembled to Mil-Spec specifications and guaranteed for life against manufacturing defects. 
In practical terms, if your product develops a manufacturing fault during its lifetime, we will repair or exchange it free of charge, even if you are not the original owner. This guarantee does not cover wear and tear, abuse or use of the equipment outside its intended purpose.

Ballistic Equipment :
Our ballistic protectors are guaranteed against manufacturing defects for 5 years, with the date on the plate as proof. 

To make a warranty claim, scroll down the page to access the contact form.

Warranty on other products

All products sold are covered by a 2-year legal guarantee against manufacturing defects.

This guarantee covers replacement, repair (where applicable) or reimbursement in the form of a credit note (only).

To make a warranty claim, scroll down the page to access the contact form.

Feedback and discussion

How do I return a product/order? - FREE RETURNS

In the event of a change of mind (within 14 days of receipt of the goods) or for an exchange or faulty item, you must first contact customer services (button at the bottom of the page) to notify us of the return.

The returns are free of charge and we will send you the return slip to hand in at the post office on request.

To be eligible for a full refund, products must be in their original condition, complete with undamaged packaging (where applicable). If the return does not meet these criteria, we will not be able to issue a full refund for your order, and reinstatement costs may be incurred.

Shipping costs for your original order will not be refunded. not reimbursed.

You can prepare your return by downloading the return form: CLICK HERE TO DOWNLOAD THE RETURNS FORM

Can't find your answer? Click on the button to access the contact form.